Attitude Of Championship Customer Service

Customer service is one of the most crucial areas of any enterprise but often the most overlooked. Companies get busy with product development, making more sales, hiring new people etc. But in all of this activity there is another activity going on…I call it the silent business killer…poor customer service. Aaron share’s how customer service isn’t a department in your company; rather it’s the attitude of everyone in the entire organization! An attitude of “sincerely” caring about the very people who keep you in business…the customer!

Presentation Outcomes:

• Individuals will be reminded of how a Caring attitude is the first step to championship customer service.
• Individuals will learn tips & techniques that can be applied immediately to help reinforce the importance of treating
• each customer as a guest in their home!
• Individuals will be reminded to look at their customers as relationships rather than callous transactions

Championship Teams Have NO “BENCHWARMERS” (Teamwork)

It’s impossible to obtain any sort of long-lasting success without the help of others. Championship teams don’t just preach teamwork; they cultivate and foster it every day so it permeates their entire organization. Aaron shares the best practices of successful teams and characteristics of being an amazing teammate!

Presentation Outcomes:

• Individuals will learn the key components of successful teams and obstacles that can destroy them.
• Individuals will be reminded of the power of encouraging and building up their teammates.
• Individuals will learn the importance of taking personal responsibility for overall team success.
• Individuals will learn the importance of listening versus simply hearing.

Perform Like A Champion (Attitude/Achievement/Motivation)

Attitude, mental toughness and the ability to change and adapt quickly are just a few characteristics that all champions possess. As a member of the Nebraska 1994 National Championship football team (considered by some as one of the best teams ever assembled), Aaron has a keen understanding of what it takes to achieve incredible results. Today’s corporate environment is more competitive than ever before and it’s those who are able to focus when others fold, who consistently stay at the top!

Presentation Outcomes:

• Individuals will learn strategies to remain mentally tough in a competitive environment.
• Individuals will be reminded of the power of a Championship Attitude!
• Individuals will be reminded of the importance of impeccable integrity and the power of passion.
• Individuals will be encouraged to never lose the ability to laugh at themselves and to have fun.
• Individuals will hear tips on how to adapt to change quickly while still enjoying the ride.

Attitude Of A Champion Sales Professional

Today’s sales professional lives in a world of constant change & sometimes chaos! Big wins and sometimes big loses! The key factor that keeps the Champion sales professional at the top of their game is not their database or connections or any other “outside” factor; the key factor is an inside job! It’s their Champion Attitude!

Presentation Outcomes:

• Individuals will learn the type of Attitude that is necessary to be a Champion Sales Professional!
• Individuals will be reminded of the importance of not “selling” to their prospects but more importantly; give the customer an opportunity to “buy”.
• Individuals will be reminded of the importance of doing the fundamentals everyday in order to achieve incredible results in the field!
• Individuals will be reminded that when people buy they aren’t buying the product or service; they are buying the sales professional!

How Championship Leaders Lead With Passion, Purpose And Love For Their People.

Leadership is simple, but it’s not easy. Aaron had the opportunity to be coached by one of the greatest college football coaches of all-time. Dr. Tom Osborne was the head football Coach at the University of Nebraska Lincoln for over thirty-years. His winning percentage was over 80% with three National Championships. What was more impressive was the legendary leadership style that he consistently modeled to his assistant coaches, players and administration. Why was his leadership style so successful? It all started with his “Attitude”!

Presentation Outcomes:

• Individuals will be reminded of the importance of transparency in leadership.
• Individuals will learn that it’s acceptable to treat people differently as long as you treat them equally & fair.
• Individuals will learn how the leader sets the tone not by words, but by consistent actions.

Aaron is a model for the benefits of personal initiative. His presentations for the University of Nebraska’s Management certification programs have received some of highest evaluations in the program’s twenty-four year history. Dr. Terry Sebora –  Senior Vice President – SMC Corporation of America

Aaron’s energetic keynote presentation on how to achieve extraordinary success was highly praised. What a show! Eric Hensley – American Bankers Association

His speeches are impactful. His presentations will inspire your teams to work like CHAMPIONS. Frank Nezzio – Director of Training, Glazers

Aaron has the unique ability to make you think while making you laugh at the same time. Ivan Benson – Pepsi Bottling Group

Aaron’s unique delivery left all who attended with thoughts of pride for our company and a rich understanding of the importance of business ethics and family values. Mike Kelly – Nebraska Book Company

He brings great energy, excitement, ties in a little humor and really engages our whole group. Frank Thompson – VP Of Sales, Shelter Insurance Companies

Not only did the attendees rank Aaron NUMBER ONE of all convention speakers, they also stated on the surveys that one of the best things about this convention was Aaron Davis. Cathy Kelly – Iowa Independent Bankers

Bring Your Whole Self to Work

For us to truly succeed, especially in today’s diverse and ever-changing business world, we must be willing to bring our whole selves to the work that we do. And, for the teams and organizations that we lead or are a part of to thrive, it’s essential to create an environment where people feel safe enough to bring all of who they are to work, as well. When we operate with courage, trust, and vulnerability, we’re able to unlock innovation, connection, and performance at the highest level for ourselves and those around us.

This Program:

• Teaches people how to build more authentic relationships with those around them
• Exemplifies the power of appreciation
• Shows ways to enhance emotional intelligence
• Encourages people to operate with a growth mindset
• Challenges team members to work together and collaborate

The Keys to Creating a Championship Team

Enhance loyalty, attitude, & success by doing what winning teams do

A “championship team” is a group of people who can effectively handle adversity and conflict, trust one another, communicate clearly and authentically, and appreciate each other in a positive way. In this program, which is based on key principles from all three of Mike Robbins’ books, as well as his background as a college and professional baseball player, he teaches people, leaders, and groups the fundamental aspects of creating successful teams that truly win.

This program:

• Teaches people how to build more authentic relationships with the teammates
• Unifies and inspires teams around their common goals and purpose
• Shows how appreciation positively impacts both morale and productivity
• Encourages people to be authentic in a way that builds trust
• Challenges team members to take ownership for both personal and team success

Authentic Leadership

Inspire others and build trust by being yourself

Leadership can be challenging, especially in today’s face-paced, globalized world. Senior leaders with a strong sense of emotional intelligence (EQ), an ability to lead with personal transparency, and the capacity to inspire others in a genuine way, have a distinct advantage. This program, which is based on the core principles of Mike Robbins’ three books, especially Be Yourself, Everyone Else is Already Taken, delves into practical ways for leaders to enhance their impact and effectiveness by leading with authenticity.

This program:

• Teaches leaders how to connect at a deeper level with their teams and build real trust
• Exemplifies the importance of authenticity and even vulnerability
• Shows how appreciation positively impacts productivity, loyalty, and engagement
• Encourages leaders to be transparent in a way that’s both liberating and inspiring
• Teaches leaders key elements for enhancing their EQ

Embracing Change

Navigate change, lead others, and take ownership

Mike Robbins has a unique ability to open people’s minds, touch their hearts, and teach valuable lessons about life and business. I have personally benefited from his work, as have so many of the people on my team. Jack Calhoun – President – Banana Republic

Mike is a gifted storyteller and talented speaker. His talks on authentic leadership and appreciation, and his exercises to ‘lower the waterline’ and build trust have been incredibly effective to both my management team as well as an international audience of 600. I have consistently received rave reviews from colleagues on Mike’s various efforts within Google. Alan Moss – VP of U.S. Sales – Google

You gave each of the 1,600 people within our group tips and techniques for enhanced success – individually and collectively. Thank you for the positive impact you have had on our business. John Montero – VP Human Resources – Wells Fargo Bank

Mike Robbins is an amazing speaker! His powerful message resonates with our players, coaches, and front office staff, which is why we have invited him in to speak numerous times. He truly has helped us be a championship team. Leilani Gayles – Chief People Officer – San Francisco Giants

Your enthusiasm and passion were contagious. Your understanding and empathy for many of the obstacles these people face connected you to the group. I am confident that those in attendance were effectively given a vision of what they can become in the future through your example. Steve Braden – VP Pacific Zone – New York Life Insurance

You gave us so much to think about and many good pieces of advice that will help all of us to be more successful on and off the field. A.J. Hinch – Assistant General Manager – San Diego Padres

Your remarks had a direct impact on the attendees, as they now know that in order to succeed we must appreciate ourselves and those we work with. Joe McGarry – Director – Human Resources – Kaiser Permanente

Margins of Victory: There’s No Silver in Sales (Sales)

The Olympic experience serves as a great allegory for human aspirations. Scoreboards, stopwatches, measuring tapes, and concrete identifiable results make it easier to quantify the human experience and distinguish what works from what doesn’t.

However, there is one important difference between the Olympic Games and the business world. When it comes to sales, there is no silver medal for second place. Either the customer purchases your product or service, or your competitor’s. Second place might as well be last place. And the decision to purchase from someone else may have been based on the smallest item or detail. So it is vital your sales team understands the value of the little extra effort, the critical importance of attention to details, and what this could mean to your company’s success.

With over 25 years of experience presenting to the world’s top companies, double Olympic gold medalist Peter Vidmar will teach your sales force that if you want to achieve a “perfect 10” for the customer, you need to think, plan, and prepare like an Olympic champion.

Why an Olympic champion? There were approximately 10,500 athletes at the 2008 Olympic Games in Beijing and 302 gold medals were awarded. With approximately 6.675 billion people in the world, the odds of being an Olympic athlete are 636,000 to 1. But to win gold is an astounding 22 million to 1. Just like an Olympic gold medalist, you want your sales team to rise above the competition, no matter what the odds are.

In Peter’s thought provoking program, attendees will:

• Relive stunning moments of Olympic victories by the smallest of margins
• Learn to apply the key elements of those victories to their sales efforts
• Understand the critical value of having a laser-like focus on the details
• Acquire an Olympian’s motivation to consistently give that little extra effort
• Discover strategies for doing business in new ways to attract new customers
• Commit to “deliver on the promise” they make to customers
• Unleash the power of Olympian visualization techniques to achieve long term success

This program is designed for your sales team to walk away with specific tools and techniques, to assist them in their long term plans and achieve world class results. As with all of Peter’s programs, he incorporates real-life examples, humor, and stories, so his key messages are memorable, actionable, and the audience walks away with a renewed spirit.

ROV… Risk, Originality and Virtuosity. (Motivation)

In his powerful keynote presentation, Peter converts Olympic Gold into corporate wisdom. With a live demonstration on the pommel horse, artfully blended into his speech, Peter uses the ROV principles to vividly describe requirements for a perfect 10 in business and in life. Audiences gain fresh perspectives on reaching higher levels of performance, using their creativity to separate them from the competition, and perfecting their needed skills on a daily basis. As Peter says, “If you want to be at your best when it really matters, you’ve got to be at your best every time.” Humor, relevance to his audience, high energy, drama and standing ovations are all characteristic of this presentation.

Getting your Team on the Podium (Teamwork)

Gymnastics is a team sport where the outcome is based entirely on a collection of individual performances. Asks Peter, “At the Olympic Games, while I am competing with my teammates, I am simultaneously competing against them for the individual medals. So how do we work together on a daily basis for the benefit of the team?” Using his ROV principles, Peter describes the tools his team needed to apply, every day, to reach the top of the Olympic Podium, as a team and as individuals.

Pushing The Envelope (Innovation)

One of the reasons gymnastics is the most watched event of the Olympic Games is that the viewer can always expect something new and different from the athletes. Gymnasts are masters at pushing the envelope, as they constantly try to reinvent their athletic art form. Innovation also requires some risk, and Peter discusses and shows how the judging category of ROV: Risk, Originality, and Virtuosity, has become a mandate for constant change in his sport. In describing how we need to stop playing catch up with the competition, Peter says, “A perfect 10 just a few years ago may only score an 8.5 today. If I don’t innovate, I’ll be left behind very quickly!”

I do want to make a special point to acknowledge Peter Vidmar’s performance. He was perfect — genuine, passionate, dynamic and obviously, very skillful. He really drove our key message home perfectly. On a personal note let me also say that I have never (I mean never) worked with a more gracious and sincere speaker as Peter. He not only did a great job fulfilling his speaking obligation, he spent the entire evening with our team at the bowling alley and then stuck around late in the evening talking to everyone in the lobby. And, late in the evening when I was speaking with three managers I sensed someone off to my side — it was Peter — he was patiently waiting for me to finish speaking to once again say thank you. Again, I have NEVER met anyone so genuine and gracious as Peter. Thank you! We will use him again. – Hilton Hotels

Peter is the ‘perfect 10’ if you are looking for someone with the rare combination of a highly relevant and adoptable message, delivered with passion, energy, comedy, personality, humility and believability. As a person, Peter took it over the top with his personal charm and willingness to do whatever it takes to please the customer, engage the audience and make it a winning experience for all. I already got him a second engagement with our company and am working on the third. – Sabre Holdings

Truly, the pleasure was all ours! I heard nothing but rave reviews from our participants who absolutely loved your message and you. It was a great start to a spectacular event and you set the tone for the rest of the conference…Thank you so much for your articles… we’ll certainly use them throughout the year. It’s a very nice take-away both for our members who were with us in Las Vegas and those who were unable to come… I deal with a reasonable number of speakers – and you are now one of my top favorites. You have a very good sense of your audience, you take time to prepare, and you have the finely honed capability to hold the audience in your hand. – Association of Destination Management Executives

Peter exceeded our expectations. His presentation was informative, motivating and relevant. He did an amazing job intertwining his life lessons and how they related and contributed to his success. He is a very modest and humble presenter, especially for one who has achieved such great success. Peter’s theme of ROV was relevant and applicable; however, he did not make it “hokey” by trying to tell our franchisees how to apply his learning’s to their business. Many franchisees made this comment to me. Everything went great – from the pre-meeting correspondence and logistics to the event itself. Thanks for a great event; you guys made it easy! – FASTSIGNS International, Inc.

I know you hear this often, but you need to truly take this in – you made a huge impact on our Paul Mitchell School Leadership Group. I could not have scripted you better than the message you delivered. What a gift! You truly, truly made a huge impact. Our own educators in our school world facilitate about 1800 events per year on the road. We have an ongoing training for them about their performance ‘off stage.’ Not only were you brilliant on stage, you were just as brilliant and kind off stage. How you treated everyone with your kindness and warmth was what really made these Paul Mitchell School Leaders fall in love with you. And trust me; they fell in love with you.
Paul Mitchell Schools. – Paul Mitchell Schools