Attitude Of Championship Customer Service

Customer service is one of the most crucial areas of any enterprise but often the most overlooked. Companies get busy with product development, making more sales, hiring new people etc. But in all of this activity there is another activity going on…I call it the silent business killer…poor customer service. Aaron share’s how customer service isn’t a department in your company; rather it’s the attitude of everyone in the entire organization! An attitude of “sincerely” caring about the very people who keep you in business…the customer!

Presentation Outcomes:

• Individuals will be reminded of how a Caring attitude is the first step to championship customer service.
• Individuals will learn tips & techniques that can be applied immediately to help reinforce the importance of treating
• each customer as a guest in their home!
• Individuals will be reminded to look at their customers as relationships rather than callous transactions

Championship Teams Have NO “BENCHWARMERS” (Teamwork)

It’s impossible to obtain any sort of long-lasting success without the help of others. Championship teams don’t just preach teamwork; they cultivate and foster it every day so it permeates their entire organization. Aaron shares the best practices of successful teams and characteristics of being an amazing teammate!

Presentation Outcomes:

• Individuals will learn the key components of successful teams and obstacles that can destroy them.
• Individuals will be reminded of the power of encouraging and building up their teammates.
• Individuals will learn the importance of taking personal responsibility for overall team success.
• Individuals will learn the importance of listening versus simply hearing.

Perform Like A Champion (Attitude/Achievement/Motivation)

Attitude, mental toughness and the ability to change and adapt quickly are just a few characteristics that all champions possess. As a member of the Nebraska 1994 National Championship football team (considered by some as one of the best teams ever assembled), Aaron has a keen understanding of what it takes to achieve incredible results. Today’s corporate environment is more competitive than ever before and it’s those who are able to focus when others fold, who consistently stay at the top!

Presentation Outcomes:

• Individuals will learn strategies to remain mentally tough in a competitive environment.
• Individuals will be reminded of the power of a Championship Attitude!
• Individuals will be reminded of the importance of impeccable integrity and the power of passion.
• Individuals will be encouraged to never lose the ability to laugh at themselves and to have fun.
• Individuals will hear tips on how to adapt to change quickly while still enjoying the ride.

Attitude Of A Champion Sales Professional

Today’s sales professional lives in a world of constant change & sometimes chaos! Big wins and sometimes big loses! The key factor that keeps the Champion sales professional at the top of their game is not their database or connections or any other “outside” factor; the key factor is an inside job! It’s their Champion Attitude!

Presentation Outcomes:

• Individuals will learn the type of Attitude that is necessary to be a Champion Sales Professional!
• Individuals will be reminded of the importance of not “selling” to their prospects but more importantly; give the customer an opportunity to “buy”.
• Individuals will be reminded of the importance of doing the fundamentals everyday in order to achieve incredible results in the field!
• Individuals will be reminded that when people buy they aren’t buying the product or service; they are buying the sales professional!

How Championship Leaders Lead With Passion, Purpose And Love For Their People.

Leadership is simple, but it’s not easy. Aaron had the opportunity to be coached by one of the greatest college football coaches of all-time. Dr. Tom Osborne was the head football Coach at the University of Nebraska Lincoln for over thirty-years. His winning percentage was over 80% with three National Championships. What was more impressive was the legendary leadership style that he consistently modeled to his assistant coaches, players and administration. Why was his leadership style so successful? It all started with his “Attitude”!

Presentation Outcomes:

• Individuals will be reminded of the importance of transparency in leadership.
• Individuals will learn that it’s acceptable to treat people differently as long as you treat them equally & fair.
• Individuals will learn how the leader sets the tone not by words, but by consistent actions.

Aaron is a model for the benefits of personal initiative. His presentations for the University of Nebraska’s Management certification programs have received some of highest evaluations in the program’s twenty-four year history. Dr. Terry Sebora –  Senior Vice President – SMC Corporation of America

Aaron’s energetic keynote presentation on how to achieve extraordinary success was highly praised. What a show! Eric Hensley – American Bankers Association

His speeches are impactful. His presentations will inspire your teams to work like CHAMPIONS. Frank Nezzio – Director of Training, Glazers

Aaron has the unique ability to make you think while making you laugh at the same time. Ivan Benson – Pepsi Bottling Group

Aaron’s unique delivery left all who attended with thoughts of pride for our company and a rich understanding of the importance of business ethics and family values. Mike Kelly – Nebraska Book Company

He brings great energy, excitement, ties in a little humor and really engages our whole group. Frank Thompson – VP Of Sales, Shelter Insurance Companies

Not only did the attendees rank Aaron NUMBER ONE of all convention speakers, they also stated on the surveys that one of the best things about this convention was Aaron Davis. Cathy Kelly – Iowa Independent Bankers

THE POWER OF ENCOURAGEMENT
Being a positive influence in another person’s life is one of the greatest things you can do for someone. Find out how to use the power of encouragement to lead others.

FROM SPECIAL ED TO SIMPLY SPECIAL
Signature keynote: Ben’s personal story of getting diagnosed as Learning Disabled in Third Grade, the trials and triumphs that followed and what he’s learned about attitude, perseverance, leadership, teamwork and overcoming obstacles since that day. Inspiring, challenging and eye-opening.

FAILING WITH HEART
As an entrepreneur and small business owner with ADHD, Ben has experienced more than his fair share of failure. What he’s learned is that failure can be essential to success, but only if we approach it with heart and the right attitude. Truth is how we handle failure is probably more important than how we handle success. In this message, Ben shares stories of personal disasters and the lessons he gleaned about bouncing back, and preserving his core identity as a capable, successful person in spite of failure.

BRICK-BY-BRICK LEADERSHIP SEMINAR
Ben brings back the fun with this new, interactive leadership workshop that highlights valuable and timely principles to developing leaders in the workplace with the help of LEGO bricks! This isn’t your typical workshop that has powerpoint, mild discussions and a lecture. This workshop is interactive, fun, playful, entertaining, engaging and educational. Offered in 3 hour blocks. Best for groups between 30-60 people.

Ben Glenn was absolute the best! . Kelley Stacy –  Senior Vice President – SMC Corporation of America

What a great presentation! Awesome work, you need to keep doing it! Trevor Lawrence – Quarterback for the National Champion Clemson Tigers

GLOBAL CITIZENSHIP – Change Your Mind, Change Your World

A Guide to Realizing your Potential and Contributing to Humanity

Global Citizenship means using our everyday work and lives as a vehicle to grow inwardly and thereby, become the best version of ourselves. Becoming a Global Citizen is not about traveling the world, it is about using the challenges within our individual lives to become stronger and more productive members of the world. When we embody the qualities of a Global Citizen – presence, empathy and inspiration – then we can truly inspire those around us.

With the mindset of the Global Citizen, every challenge in our work and lives – from a disagreement with a coworker, to the loss of someone we love – becomes fuel for us to grow inwardly and reach our potential. Our role is not to “change the world”, but to “change ourselves”. Becoming a Global Citizen begins with realizing we already have everything we need in order to be happy right now.
From the slums of Haiti, to the fields of Uganda, to the Mongolian Steppe, Chris pulls from real life examples to illustrate that the key to productivity, meaning and connection, does not lie in changing our external conditions, but in transforming our current conditions in order to grow.

STEPS FROM THE STOOP – Cultivating Connection

The 3 Simple Steps for Connecting with the “Other”

In order to achieve real diversity and inclusion within our organization we must adopt a world view that equally values all generations, cultures and perspectives. Chris Bashinelli’s all-inclusive approach to relationship building has been cultivated for 30+ years, starting with his “Stoop” in the heart of Brooklyn, where his childhood friends shared a combined total of more than 13 nationalities. In this signature keynote, Chris drives home the ease of relationship building with a personal, yet universal method he’s applied everywhere from farming with mystics in Uganda to living with nomads in Mongolia.Audience members will learn the three essential steps from the “Stoop” which serve as the basis for profound personal transformation and deep connection with others – Awareness, Acceptance, and Courage! These steps enable people to strengthen their relationship with themselves, co-workers, family, friends – and even those with whom we have no seeming connection – be it a 600 pound Japanese Sumo Wrestler or our next-door neighbor. When we make that human connection and move people from the category of “them” to “us”, anything is possible.

There’s never been a more important time to richly hone the relationships that transform lives, bridge gaps, connect generations, and empowers our life experience. By opening our world view we are far more powerful than we could ever be on our own – be it the exchange of tribal knowledge between an experienced team member and a social media-savvy young employee, or the shared core values of an Oklahoma farmer and a Mongolian herdsmen.

What’s surprising is that our ability to authentically connect with our clients and friends has very little to do with them, and almost everything to do with our perspective. We see the world not as it is, but as we are. The great news is that means we have the power to deepen our relationships with others at any moment, all we have to do is shift our perspective! Building better relationships doesn’t necessarily mean knowing perfectly how to bow, shake hands, or say hello in every culture, it simply means bringing an open and accepting mindset to all of our interactions.

START AT STEP “Z” – Stepping Into What’s Possible

A Unique Approach to Becoming the Person you Wish to Be

What is your Step “Z”, the goal you feel will truly bring your life meaning? It could be a new client, a new partner, or a new home. What if you could arrive at that destination before you even begin the journey? We tend to be so fixated on our goal that we forget to examine how we are viewing ourselves. We feel that if our circumstances were different our goal would be attainable. In reality, we can only go as far as our shadow will let us – it’s not the circumstances that have to change, but us.

Bash walks attendees through the scientific method for recognizing and reducing their most limiting beliefs, thereby opening the doorway to a whole new world. With total clarity, he emphasizes that the swiftest way to get from where you are, to where you want to be, is to be there first – on the inside. The best way to get from Step “A” to Step “Z” is to Start at Step “Z”. It may seem counterintuitive, but your best chance at achieving your goal is to imagine it is already accomplished. Step firmly with faith into the shoes you were meant to fill – and live, breathe, work and act from that place.

From moderating a major United Nations event in Brazil at 23 years old with no prior experience, to leading a National Geographic Expedition in Mongolia when nearly all funding had been pulled one month before production, Bash shows how when we change our mind, we can change our world. The key to creating success lies not in getting what we want, but in realizing that we already have everything we need to live a life of great meaning. When we connect our ultimate goal to a mission that benefits others, and have unwavering faith in our potential, we will find the inspiration necessary to reach our Step “Z”.

Chris made us laugh. He made us cry. He nailed it! He knew our company better than any other public speaker we’ve ever hired. I’ve had… of our 2,000 people that attended today, no less than a dozen come up in tears and say the message they heard in terms of connection, the message they heard in terms of empathy and caring, is a message that will resonate with them for the rest of this show and probably for the rest of their lives. He was one of the best, if not the best, public speakers I’ve seen on circuit in my 25 year history in this industry. Geoff Ballotti –  President and CEO – Windham Hotel Group

What I love most about Chris is that he treats everyone exactly the same- be it the United Nations Secretary General or the hotel concierge. He does not distinguish between rich people, poor people, famous people, and everyday people. For Chris, everyone is equal. He has a great deal of respect for the ‘human being’ and this is a rare quality. Chris embodies what we say in Germany, ‘Wir sind alle gleich’, which means, ‘We are all the same’. Milena Pighi – Head of Corporate Social Responsibility – BMW Group

Chris, Thank you for your talk! There are two critical moments in people’s lives- the day they are born and the day they understand why. Today you reminded me why I was born- to truly connect with others and to connect with my authentic self. Thank you for grounding us to what matters most! Titles don’t matter. Money doesn’t matter. What matters is how we can build a better life together with those around us, at work and at home. True success is about the success of others. Today you reminded us why it is so important to have the patience to truly listen to and understand others. Thank you. Mr. Xavier Unkovic – Global President – Mars Drinks

Bash! You brought a smile to my face when I really needed it. I must say your presentation was a departure from what we normally do at convention. I went into it a skeptic and borderline grumpy old man… I came out the other side a motivated believer. Keep on Bridging the Gap my brother! Scott Habberstad – Director of Sales & Community Marketing – Alaskan Airlines

Thought-provoking, Engaging, Inspiring are the words I would use to describe Chris Bashinelli. With people in the audience from around the globe, I was initially concerned if Chris’s message would resonate with our diverse team. I soon realized my concerns were unfounded. Chris has the ability to inspire and enlighten across cultural boundaries. His talk touched all of the participants. As employees of a multi-national company, Chris’s comments about our responsibilities as Global Citizens hit home. His message about finding the opportunities to communicate and share are relevant to business as well as personal life. Chris left the team inspired to do more and be more. John Nosenzo – Senior Vice President – Beckman Coulter

Chris Bashinelli is a delightful, dynamic surprise to be found on the speaker circuit. Raw, open, authentic and inspiring. Unlike many presenters, he truly did the prep work required to deliver a customized and personalized presentation. His message resonated with a diverse, multigenerational mix of attendees. He engaged the audience from start to finish with his brief, high energy kickoff to our global conference. Chris rocked the stage! He is such an authentic person and it truly resonated with our audience. Ms. Angela Cain – CEO – Cornet Global

Xaxis is the largest programatic media company in the world. I can honestly say that Chris’s presentation was inspiring to everybody in the room. At Xaxis what we aspire to do is to build a global company. We have people from dozens, if not hundreds of nationalities around the world, all working in their own markets to better the world through making advertising welcome. Chris gave a really relevant presentation and performance to us today. Brian Lesser – Global CEO – Xaxis

How to Never Limit Your Life: From Personal to Professional Success

Using Endorphins Wisely: The Science Behind Laughing, Meditating, Reducing Stress and Managing Your Emotions In the Workplace

This funny and informative presentation focuses on the science of coping with stress and managing emotions using healthy lifestyle activities (e.g. exercise, mediation, laughter). Dr. Bellace has a background rarely found in one speaker. He has a PhD in clinical neuropsychology and over twenty years of experience traveling the country as a motivational speaker and stand-up comedian. He uses humor, inspirational stories, audience participation and current research in the neuroscience to deliver a powerful message: “It’s not enough to just tell people what not to do, we need to empower them to create an environment that fosters positive mental and physical health.” The program will also cover topics such as positive social support, productive use of emotions, improving mood and increasing quality of life. Particular attention will be paid to strategies for dealing with feelings of loneliness, isolation and burnout that are so common in the workplace these days.

Objectives:

• Gain a better understanding of endorphins, endogenous neuropeptides and peptide hormones (e.g. anandamide) and the activities that facilitate their release, such as running, laughing, meditating and helping others.
• Learn cutting edge neuroscience research that shows the connection between healthy lifestyle activities and decreasing stress hormones, increase ratings of happiness and quality of life.
• Learn about the importance of positive social support and other protective factors that improve mental health and allow us to be more resilient.
• Take home several actionable coping skills for dealing with stress and loneliness, such as increasing face-to-face social contact, using the daily practice of meditation, increasing dietary micronutrients, improving lifestyle activities and exercise, using cognitive reframing and self-talk and volunteering.

Have fun, laugh and leave feeling better than you did when the program started!

Matt knocked it out of the ballpark! His presentation was the perfect mix of fun, funny, educational, entertainment, and ah ha moments. Karin Bloomquist – President –  WACA

We so enjoyed you coming and so appreciated your presentation! You totally set the stage for an awesome convention experience! Thank you! Christina Brock – Kentucky Speech Language Hearing Association (KSHA)

As the Keynote presenter for the 34th Annual Association of Student Assistance Professionals Conference in February 2020, Matt was highly inspirational in motivating attendees to look at how stress plays a role in their lives and of those they are assisting. His use of humor, experiential activities, and recent research kept the audience laughing and engaged. Matt was an outstanding presenter, making an exciting start to our conference! Kathy Ketofsky – Association of Student Assistance Professionals Conference

Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness, and Well-Being

Until now, we’ve been taught that to be successful, we must better ourselves and rise above others. The pursuit of fulfilling our potential has been individual and isolated.  Research now clearly shows that this self-focused approach to achievement puts a cap on our happiness and success. It is only by pursuing potential in an interconnected way that we are able to achieve the heights of our potential in business and education. Only by making others better as we grow, can we see what we are truly capable of.  Based on Shawn’s research, new findings using Big Data revealing the ripple effect of our actions, and his work in 50 countries, he outlines a five stage strategy for achieving interconnected success and how to apply them to your work and home life for greater energy, productivity, and success.

The Happiness Advantage: Linking Positive Brains to Performance

Most companies and schools follow this formula: if you work harder, you will be more successful, and then you will be happy. This formula is scientifically backward. A decade of research shows that training your brain to be positive at work first actually fuels greater success second. In fact, 75% of our job success is predicted not by intelligence, but by your optimism, social support network and the ability to manage energy and stress in a positive way. By researching top performers at Harvard, the world’s largest banks, and Fortune 500 companies, Shawn discovered patterns which create a happiness advantage for positive outliers—the highest performers at the company. Based on his new book, The Happiness Advantage (September 2010 from Random House), Shawn explains what positive psychology is, how much we can change, and practical applications for reaping the Happiness Advantage in the midst of change and challenge.

Positive Genius: The Key to Raising Success, Spreading Happiness, and Sustaining Positive Change

What is more important than IQ and emotional intelligence combined? Based on the research in Before Happiness, Shawn Achor takes us to the beginning of human potential to explain why some people are able to make great changes while others remain the same. Before you can make a change at work or home, your brain first constructs a picture of reality; this mental picture already determines your likelihood of success and your ability to harness your brain’s IQ, emotional and social intelligence. In this exciting talk, Shawn takes the audience to the cutting edge of positive psychology and neuroscience to clearly demonstrate how one can become a “positive genius”: one who can continually architect successful, positive realities based upon true facts then transfer those realities to others. Using his signature humor, new case studies and interactive experiments that engage the audience, Shawn makes this research come alive. Shawn illuminates new research he did in collaboration with Yale published in the top psychology journal this year showing step by step how a leader can change their mindset about stress to increase productivity by 30% and lower health problems and fatigue by 23%. Audiences leave with five clear, practical takeaways, which can immediately start to transform their life, raising both happiness and success rates. In this program, participants will learn how to navigate multiple realities at work, cancel internal and external noise, add vantage points to planning, use success accelerants to speed goal completion and use meaning markers to spread positive genius throughout a team, family and an entire organization.

Positive Leadership: Restoring a Culture of Confidence

Confidence, trust and job satisfaction are at historic lows. When the economic collapse began, the world’s largest banks called in Shawn Achor to research how to restore confidence and forward progress. While many managers succumb to helplessness, with their teams and clients quickly following suit, Shawn researched those who maintained high levels of success and leadership during the challenge. He found that our brains create confidence based on the belief that our behavior matters to the outcome we desire. To develop this trust, we must create “wins” for our brain necessary to overcome learned helplessness and must train our brains for rational optimism. Based on the science of positive psychology and case studies of working with companies in the midst of an economic collapse, Shawn provides practical applications for raising the belief that individual behavior matters and helping leaders to keep teams motivated and engaged.

The Ripple Effect: How to Make Positive Change Easier

Common sense is not common action. This is because information does not necessarily cause transformation because we require a certain level of “activation energy” to start a change. Shawn’s research in the field of positive psychology has revealed how changes in our own brain due to mindset and behavior can have a ripple effect to a team and an entire organization. This positive ripple effect can create a more productive, positive work culture making positive change easier. Audiences will learn about the latest scientific research on mirror neurons and mental priming to explain how positivity and negativity spread, case studies on how to become a lightning rod for change, and findings on how a positive ripple effect profoundly affects an organization’s ability to transition and change.

Our expectations for Shawn’s talk at our recent H.R. Conference was quite high, given what I had seen of his “TED” talk and having read much of The Happiness Advantage – and all those expectations were exceeded! While I knew the content would be powerful and anticipated the delivery would be engaging, I underestimated the positive impact it would have on the audience beyond the conference. The attendees have been quite energized and have begun taking actions to be happier and more grateful in their own lives. Further, while the learning will be applicable at our workplace, I think the attendees felt the impact was transferable to all aspects of their lives (and their families). –  The Wendy’s Company

We have used Shawn globally to deliver workshops for our Managing Director and Executive Director audiences (both individuals and intact teams); as an estimate he has presented to close to 1000 people at this level at UBS. We are pretty selective about whom we would put in front of this level of audience but Shawn never disappoints. The feedback from the seminars he has run for us is amongst the best across any of the training courses we deliver (from memory over 95 per cent of this audience would recommend the training to peers). Shawn has partnered exceptionally well with UBS to tailor his materials and research to our needs. He is always open to feedback and ideas. – UBS

Shawn Achor is a talented and engaging speaker. He has the ability to reach his audience through a unique combination of humor and real life experiences intertwined with results from his extensive research on happiness that brings credibility and validity to his message, which should resonate with any individual or company that values continuous improvement and strives for peak performance. I highly recommend Shawn Achor as both a speaker and an author. I am happier as a result of Shawn’s positive influence on my life and family. – Corning Credit Union

Shawn’s presentation on happiness was absolutely amazing! Funny, engaging, smart, optimistic, and practical, Shawn inspired us to shift the way that we look at the world, and to make simple yet powerful changes in our own lives. His uplifting message had a positive impact on those who attended – the feedback we’ve received has been extraordinary, and people are still talking about his presentation! – Goodwin Procter LLP

Shawn Achor brings the science, research, and factual data behind why happiness happens and teaches how to reproduce happiness. Shawn will bring a new perspective on happiness by presenting a new lens that eliminates traditional “normal” worldly view on why we are happy, in exchange for a scientific, fact based, process any person can use to create real happiness in their own life. – Jimmy John’s